Shop T&Cs

Please note that some items are sold exclusively online.

To check availability of products should you wish to purchase them in the museum store, please contact our customer service team on 01422 330069

Prices

The price shown for the goods includes VAT and excludes postage and packing. The charges for postage and packing are show in the Checkout once you have entered the method of delivery and before you are asked to confirm the order.

All items are offered subject to availability at the time of ordering.

Sale Items and Promotional Offers

All promotional offers apply to orders placed online only.

Unless otherwise stated, offers may not be used in conjunction with each other. If multiple offers are attempted to be used at the same time, only the most recent offer will be applied to the order and previous offers removed from your basket.

Payment 

We accept all major credit cards and debit cards except Diners Card and American Express. Credit or debit card payments will be charged on despatch of the goods. When payment is taken from your card the transaction on your card statement will state “Eureka! The National Children’s Museum”

Postage

Please note that we can only post physical items to UK addresses currently. Digital items such as digital gift vouchers are delivered by email only.

Returns & Exchanges

Returns procedure

If for any reason you are not satisfied with your purchase, please return it to us within 30 days of receiving delivery and we will happily offer you a full refund or replacement. Make sure that anything you would like to return is unused and in a saleable condition, with any labels still attached and in its original packaging. Earrings are non-returnable for reasons of hygiene and safety unless the item is faulty.

Please note that all items purchased within promotional offers must all be returned in a fully saleable condition to be eligible for a refund; for example, if three items were bought in a 3for2 offer, all three must be returned. 

Please note that all items purchased within promotional offers must all be returned in a fully saleable condition to be eligible for a refund. We will not accept damaged/ faulty items.

We regret that, very occasionally, items develop faults. For items that have developed a fault, please contact our retail team on 01422 330069 or by email retail@eureka.org.uk to arrange a replacement or refund within six months of receiving them originally. Please do not return items without first speaking to our customer services department for advice. Unfortunately, we cannot accept returns where the order was received longer than six months ago.

You can return products purchased online free of charge to our online returns centre address listed below. Please note that when returning an item, the parcel is your responsibility until it reaches us and we cannot accept responsibility for any returned items that are lost in the post. We recommend that you ask your post office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights.

The value of the returned product(s) at the time of purchase will be refunded in full to the same credit/debit card used to purchase the goods. Please allow up to 14 days from the receipt of your return for a refund to be processed. 

If you wish to receive replacement goods, please order them via our website or our call centre. We regret that we are currently unable to exchange goods via the returns centre. If you have any questions please contact our retail team on 01422 330069 or by email retail@eureka.org.uk

For items purchased from the online shop, please return to:

Retail Manager
Eureka! The National Children’s Museum
FREEPOST HX3 195
Halifax
HX1 2BR
United Kingdom

Please enclose a cover letter with your contact details including a telephone number and a copy of your receipt.